Return & Refund Policy
At ApnaKichen.store, we want you to have a clear understanding of our return and refund process.
1. Contact Us About a Problem
If you receive an incorrect, damaged or defective product, contact us as soon as possible after delivery.
Please provide:
Report an issue within: 7 Days
2. Eligible Returns
A return may be considered when:
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The product received is incorrect.
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The product arrives damaged or defective.
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Another return condition expressly approved by ApnaKichen.store applies.
Products must meet the applicable return conditions. Please contact us before sending an item back.
3. Non-Eligible Returns
Returns may not be accepted for products that are damaged through misuse, improper handling or normal wear after delivery.
Any restrictions relating to used, opened or incomplete products will be assessed according to the product type and applicable consumer-protection requirements.
4. Return Approval and Shipping
Please do not send a product back before receiving return instructions from our team.
If a return is approved, we will explain the return method and any applicable shipping arrangements.
Responsibility for return shipping costs will be communicated during the return process and handled according to our stated policy and applicable law.
5. Refunds
If a refund is approved, we will explain the refund method and expected processing time.
For Cash on Delivery orders, we may need your bank or other agreed payment details to issue an approved refund.
Refund timing may depend on the payment method and processing arrangements.
6. Exchanges and Replacements
Where appropriate and stock is available, we may offer a replacement for an incorrect, damaged or defective item.
7. Order Cancellation
If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible once the parcel has been dispatched.
8. Contact Us
For return, replacement or refund requests, contact apnakichenofficial@gmail.com or 03460064362 and include your order number.
This policy should be read alongside applicable consumer-protection laws in Pakistan.
